Shipping and Returns
Free ground shipping on orders over $100.
We can usually ship the same business day if the item is ordered in the morning. All items normally ship within 2 business days. We normally use UPS or USPS for shipping.
We only ship within the Continental US and Canada because we can not track or retrieve a lost package outside of those areas. If you want shipping outside the those areas, you could order and have it shipping to a friend in the US or Canada and have the friend ship it to you.
Returns--Ever My Pet will allow you to return any urn purchased for up to 60 days 'no questions asked' and we will refund you everything except engraving charges & shipping charges. The urn simply needs to arrive here in good condition without significant or intentional damage.
If an urn arrives that is incorrect or damaged due to our error, we will replace that urn and ship it within 1 business day.